FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to rempell.online FAQs page. Below are some of the most frequently asked questions from our customers, along with detailed answers. If you cannot find the answer to your question, please feel free to contact us via email: [email protected].

1. How long does it take to return an item?

We accept returns within 30 days of receiving your order. If it has been more than 30 days, unfortunately, we cannot process your return request.

2. What are the conditions for returns?

Your item must meet the following conditions:

  • Unworn, unwashed, and undamaged.
  • Returned in its original packaging with all tags intact.
  • Promotional or deeply discounted items are not eligible for returns unless there is a manufacturing defect.

3. How do I request a return?

To request a return, please follow these steps:

  1. Email [email protected] with the subject “Return Request” and provide your order number, the name of the item you wish to return, and the reason for the return.
  2. Once your request is approved, you will receive instructions on how to return the item.

4. How long does shipping take?

The estimated delivery time for orders is between 7 to 15 days. This may vary depending on your destination and factors like shipping delays.

5. How much does shipping cost?

We offer a flat shipping rate of $6.99 on all orders, making it easy for you to manage your shopping costs without worrying about hidden fees.

6. Where does rempell.online ship?

We currently only support shipping within the United States. No matter where you are located in the country, we are committed to delivering your order to your doorstep.

7. Who are your shipping providers?

We work with reputable shipping carriers such as USPS to ensure that your order is delivered safely and promptly.

8. How do I track my order?

Once your order has been processed, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your package’s progress.

9. Can I cancel my order?

If you wish to cancel your order, please contact us within 24 hours of placing the order. After this time, your order will be processed, and cancellation will not be possible.

10. I have not received my refund, what should I do?

If you haven’t received your refund within the expected timeframe, please check your bank account or PayPal account. If you still haven’t received it, please reach out to us via email for assistance.

Thank you for shopping with rempell.online! If you have any further questions or need assistance, don’t hesitate to contact us.